Terms of Service

When scheduling Wash-N-Fold laundry services with Bolivar Coastal Laundry & Linens, customer agrees to the following terms and conditions:

Garment Washability: Submitted laundry items will be washed with water in a standard commercial washing cycle and tumble-dried in a commercial dryer. Bolivar Coastal Laundry & Linens is not responsible for damage to any clothing or laundry articles that are not able to withstand these washing procedures. NOTE: Bolivar Coastal Laundry & Linens staff do not read individual garment tags to determine the recommended wash instructions.

Laundry Products: Unless customer elects to provide specific laundry products, submitted laundry items will be washed with commercially available laundry detergent, stain-removal agents (if selected), bleach (if selected), Oxi-Clean (if selected), laundry sanitizer (if selected), and/or fabric softener (if selected). Customer agrees to hold harmless and to indemnify Bolivar Coastal Laundry & Linens against all loss, damage, expense and penalty on account of personal injury or property damage arising from any laundry products or agents applied to customer’s laundry items in fulfillment of wash-n-fold laundry services.

Damaged Items: Bolivar Coastal Laundry & Linens cannot assume responsibility for weaknesses or defects in materials which may result in tears or development of small holes in fabric that are not readily apparent prior to washing.

Bolivar Coastal Laundry & Linens cannot guarantee against color loss, color bleeding, or shrinkage, or against damage to weak and tender fabrics, or against damage to ancillary items such as belts, buttons, beads, ties or zipper pulls. Bolivar Coastal Laundry & Linens’ liability with respect to any damaged items shall not exceed three (3) times our charge for cleaning that garment regardless of brand or condition.

Prior to bagging your laundry for pick-up, customer agrees to ensure that all pockets are empty. Bolivar Coastal Laundry & Linens is not responsible for items lost in the wash or laundry damaged by items left in pockets (lip balm, crayons, markers, pen, lipstick, gum, etc.). Bolivar Coastal Laundry & Linens staff does not check pockets. It is the responsibility of the customer to empty all pockets before sending laundry for wash-n-fold services.

Any damaged items must be reported via email to feedback@bolivarcoastal.com and brought to Bolivar Coastal Laundry & Linens for inspection within 5 business days.

Contaminated Items: We cannot accept items that may pose a risk to the safety of our team and/or the items of other customers cleaned in the same facility. These include items that have been contaminated with:

  • Excessive bodily fluids from humans or pets

  • Excessive pet hair

  • Hazardous chemical residue or tar

  • Mold or mildew

  • Pests, including bedbugs, cockroaches, fleas, ants, etc.

  • Poison ivy or poison oak oils

Lost Items: Lost items must be reported to Bolivar Coastal Laundry & Linens via email to feedback@bolivarcoastal.com within 5 business days. Bolivar Coastal Laundry & Linens will make its best reasonable effort to track any missing items. Following review of order in-processing video, any items determined to have been lost by Bolivar Coastal Laundry & Linens will be replaced or reimbursed at our discretion.

Delivery Service Pick-up/Drop-off Location: Bolivar Coastal Laundry & Linens is not responsible for customer’s laundry items before they are picked up or after they are dropped off. It is the customer’s responsibility to select an address and location for laundry pick-up. Laundered items will be returned to the same location.

Customer Pick-up: Orders without delivery service must be picked up by the customer on the original order form or a designated alternate pick-up person within 30 days. Orders not picked up within 30 days will be donated.

Dry Cleaning: Bolivar Coastal Laundry & Linens is not responsible for any dry-clean only items damaged during wash-n-fold service. Customer agrees to ensure that no dry-clean only items are included in laundry submitted for wash-n-fold services.

Stains: If stain-removal is selected on the customer’s order request, Bolivar Coastal Laundry & Linens will do our best to remove any stains found on items bagged separately and labeled as stained items. Bolivar Coastal Laundry & Linens does not guarantee complete stain removal, as some stains are permanent. No refunds will be provided for incomplete stain-removal.

Minimum: There is a minimum order of 5 lbs on laundry-by-the-pound. There is no minimum for wash-n-fold items charged individually on our published rates. Free pick-up and delivery is included on orders with a minimum total of $35 before tax.